Course Category:
Practice Management & Compliance
Build A Better Insurance System: Part 1

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Speaker
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Teresa Duncan MS
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guides. Her podcast “Nobody Told Me That!” provides regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
Dental insurance management is not easy. It is a large part of your revenue cycle but seems to take up the most amount of financial focus. We can work together in this webinar to ensure that you and your team know the basics of documentation and coding. Your software’s settings and fee schedule management will also be discussed. Estimating patient portions shouldn’t be so difficult!
Attendees can expect:
- – Introduction to basic coding including explanation of the most common procedures encountered in a dental office
- – Tips to obtain reimbursement including best practices for documentation
- – Workflow solutions so you can be efficient and accurate
- – A Q&A session at the end
This Virtual Learning Series is offered in two parts and in a live webinar format. Part 1 is a recommended prerequisite for Part 2 but is not a requirement. Attendees are able to choose to participate in both parts or only one a la carte depending on their current level of experience with dental insurance. This course will not be recorded and posted for on-demand viewing. It will only be available live during the scheduled date and time. Connect Members receive complimentary tuition to this course.
Sponsored by:
- Course Details: 1.5 Lecture CE Credits - AGD Subject Code: 550 - Course Code: MEC 03222021
Build A Better Insurance System: Part 2

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Speaker
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Teresa Duncan MS
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guides. Her podcast “Nobody Told Me That!” provides regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
The role of the insurance manager has expanded to include participation strategy and regulatory awareness. It sounds scary but we’ll break this down to manageable portions. Federal and state laws have impact on your practice no matter your participation status. This session will teach you how to use insurance-related reports to increase profitability. Conversations about insurance will also be shared so that you will be better prepared for patient concerns.
Attendees can expect:
- – Patient conversations for common insurance scenarios
- – A schedule of essential reports and why they matter
- – An overview of federal and state laws and their impact on a practice
- – A Q&A session at the end
This Virtual Learning Series is offered in two parts and in a live webinar format. Part 1 is a recommended prerequisite for Part 2 but is not a requirement. Attendees are able to choose to participate in both parts or only one a la carte depending on their current level of experience with dental insurance. This course will not be recorded and posted for on-demand viewing. It will only be available live during the scheduled date and time. Connect Members receive complimentary tuition to this course.
Sponsored by:
- Course Details: 1.5 Live Lecture CE Credits - Subject Code 550 - Course Code: MEC 04052021
Navigating the Mysterious and Painful World of PPO’s

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Jennifer Bell DDS
Dr. Jennifer Bell is a native of Lexington, North Carolina. She earned her undergraduate and dental graduate degrees from the University of North Carolina at Chapel Hill. Upon graduation, she completed the advanced education in general dentistry program at the Veterans Administration Medical Center in Fayetteville, NC.
In 2010, Dr. Bell along with her business partner started a general dentistry practice in Holly Springs, NC. They opened their second practice in Angier, NC in 2017. Their practices treat all ages and complexity of cases. Her main interests include rehabilitation cases, complex prosthodontic cases, laser dentistry, and sleep disorders.
Dr. Bell has earned fellowship from the Academy of General Dentistry (AGD) where she has served the North Carolina state chapter as president most recently as executive director. In 2013, Dr. Bell served as the first chair of the New Dentist committee for the AGD where she served for three years. Currently, Dr. Bell is serving as an AGD National Spokesperson, member of the Dental Practice Council and member of Governance Evaluation and Review Committee. In addition to her work with the AGD, Dr. Bell is an active member in the American Dental Association, the North Carolina Dental Society, American Academy of Dental Sleep Medicine and a fellow in the International College of Dentists. In March 2018, she graduated from the Dr. John Kois continuum in Seattle, Washington. Dr. Bell also currently serves as a clinical reviewer with Catapult Education group. Dr. Bell has recently been published in Compendium of Continuing Education in Dentistry and co-hosts a weekly Facebook live show called Dentists in the Know. Outside of dentistry, Dr. Bell is active with Kiwanis International and other local philanthropic organizations in her community.
Does the thought of understanding PPO relationships make you break out in a sweat? Are you a new dentist thinking about opening on your own or maybe you are a dentist nearing the end of his career and looking at transition options? Unfortunately, dentists frequently sign insurance agreements without discussion and fail to realize the impact of their decisions. Either they don’t realize rates are negotiable or they’re afraid of the negotiation process.
Join Dr. Jennifer Bell for this one-hour session and find out where you can turn for help in solving the PPO puzzle. You’ll discover an easy how-to guide on navigating this process on your own whether you elect to manage it on your own or hire services to help. This course will teach participants to understand, negotiate and improve relationships with PPO networks, no matter the stage of their careers. Many dentists are not aware that companies exist to help navigate the PPO world and determine if they should become or continue to remain in network. Discuss services that are available and how they may meet individual need
Learning Objectives:
- – Provide new dentists a better understanding of available services for credentialing, selecting possible networks to join, and contract negotiation.
- – Help existing practitioners understand services available.
- – Teach retiring practitioners how to position their practices for sale and how to work with younger buyers who may be considering in-network status.
This course will be recorded and posted for on-demand viewing for a limited time. Connect Members receive complimentary tuition to this course.
- Course Details: 1.5 Lecture CE Credits - AGD Subject Code: 550 - Course Code: MEC 04202021
OSHA and Infection Control Made Easy for Dentistry

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Karson Carpenter DDS
Karson L. Carpenter is a practicing dentist who serves as President of Compliance Training Partners. He is an OSHA approved trainer who has for over 25 years designed educational programs to bring dental, medical and veterinary facilities into compliance with the governmental regulations that affect them in the areas of OSHA, HIPAA and infection control. His experience includes guiding numerous clients across the United States through OSHA and HIPAA inspections as well as the critical post-inspection process.
This course is offered in a virtual, live webinar format. Participants must attend the live course during the scheduled date and time. This course is not going to be recorded or shared for On-Demand viewing. Seats are limited.
Tuition is priced per person, not per office. Connect Members receive 50% off tuition which will be automatically applied at check out.
OSHA requires an annual retraining session for all employees. This course will help fulfill these requirements and will update participants on the latest from OSHA, including the Globally Harmonized System (GHS) for Hazard Communication and the Bloodborne Disease Pathogens Standard. In addition, the course will cover the Centers for Disease Control and Prevention Infection Control Guidelines for Dentistry and will review best practices for infection control during the COVID-19 pandemic period.
Other topics covered include Subparts of the OSH Act that apply to dentistry including:
- – Means of egress
- – Ionizing radiation
- – Electrical safety
- – Fire safety and first aid
- – Hazardous materials
- – Ventilation
- – Recordkeeping
Information will also be provided on how to react to an OSHA inspection of your office and how to assign tasks to key staff members so that they can assist you in achieving compliance.
- Course Details: 3 Lecture CE Credits, AGD Subject Code: 149, Course Code: MEC 09242021
HIPAA Compliance Made Easy for Dentistry

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Speaker
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Karson Carpenter DDS
Karson L. Carpenter is a practicing dentist who serves as President of Compliance Training Partners. He is an OSHA approved trainer who has for over 25 years designed educational programs to bring dental, medical and veterinary facilities into compliance with the governmental regulations that affect them in the areas of OSHA, HIPAA and infection control. His experience includes guiding numerous clients across the United States through OSHA and HIPAA inspections as well as the critical post-inspection process.
This course is offered in a virtual, live webinar format. Participants must attend the live course during the scheduled date and time. This course is not going to be recorded or shared for on-demand viewing. Seats are limited.
Tuition is priced per person, not per office. Connect Members receive 50% off tuition which will be automatically applied at check out.
This course is for all members of the dental team and is designed to educate participants on the requirements for HIPAA compliance in their facilities. Included will be the following:
- – Review components of the Privacy Standard
- – Review responsibilities under the Security Standard
- – Define Protected Health Information (PHI) and how to safeguard it
- – Understand required hardware/software components
- – Review the assignment of responsibilities
- – Understand required forms and documentation
- – Understand how to conduct a risk assessment
- – Review business associate responsibilities
- – Understand security risks and how to mitigate them
- – Define a security breach and know when/how it must be reported
- – Be aware of steps to take in the event of a HIPAA inspection
- – Understand your options if you receive a HIPAA citation and fine
In addition, attendees will learn about the use of consent forms, authorization forms and business associate agreements.
- Course Details: 2 Lecture CE Credits, AGD Subject Code: 566, Course Code: MEC 09242021
Pain Management and Opioid Awareness in Dentistry: Strategies for Dentists and Hygienists

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Speaker
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Karson Carpenter DDS
Karson L. Carpenter is a practicing dentist who serves as President of Compliance Training Partners. He is an OSHA approved trainer who has for over 25 years designed educational programs to bring dental, medical and veterinary facilities into compliance with the governmental regulations that affect them in the areas of OSHA, HIPAA and infection control. His experience includes guiding numerous clients across the United States through OSHA and HIPAA inspections as well as the critical post-inspection process.
This course is offered in a virtual, live webinar format. Participants must attend the live course during the scheduled date and time. This course is not going to be recorded or shared for on-demand viewing. Seats are limited.
Tuition is priced per person, not per office. Connect Members receive 50% off tuition which will automatically be applied at checkout.
This course is designed to educate dentists and dental hygienists on current principles and techniques for the management of pain. Topics covered include:
- – Definition of pain
- – Types of pain
- – Physiology of pain
- – Oral facial pain disorders
- – Drugs used to manage pain
- – Pain management techniques
- – Local anesthetics
- – Trigger point injections
- – Oral appliances
- – Non-traditional techniques
- – Opioid awareness and the opioid crisis
- – Post-operative pain strategies
- – Tools to control fear and anxiety
- – Ergonomics
- – New products to manage pain and sensitivity
This course was created to meet the state requirements for Pain Management & Opioid Awareness training for license renewal.
- Course Details: 3 Lecture CE Credits, AGD Subject Code: 340, Course Code: MEC 10292021
Sexual Harassment in the Healthcare Workplace

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Speaker
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Andrea Carpenter BS MA
Andrea R. Carpenter has worked in the dental industry for over 8 years as an Office Manager and HR Director for large group practices, and currently serves as the Chief Operating Officer for Compliance Training Partners. Her role in the organization is to assist dental and medical professionals across the United States achieve compliance with HIPAA, OSHA, infection control, safety and other regulatory required training.
She is a graduate of the University of Michigan with a Bachelor of Science in Biopsychology, Cognition and Neuroscience, as well as a master’s degree in Organizational Leadership from Gonzaga University. In addition, Andrea is an authorized OSHA Outreach Trainer, with special emphasis on compliance for dental and medical facilities.
This course is offered in a virtual, live webinar format. Participants must attend the live course during the scheduled date and time. This course is not going to be recorded or shared for on-demand viewing. Seats are limited.
Tuition is priced per person, not per office. Connect Members receive 50% off tuition which will be automatically applied at check out.
Sexual harassment has become a prominent topic of discussion. It is found in all industries with the healthcare industry being no exception. All healthcare professionals should understand how to identify and react to workplace sexual harassment.
Following the training, attendees will be able to:
- – Define and recognize sexual harassment
- – Understand how to address abusive and unlawful harassment/conduct in the workplace
- – Recognize various legal remedies available for victims of harassment
- – Establish strategies for prevention and response to harassment
- – Identify policies and documentation required for compliance
- – Understand their role in preventing sexual harassment and that of their supervisors
This course was created to meet the state requirements for Sexual Harassment training for license renewal.
- Course Details: 2 Lecture CE Credits, AGD Subject Code: 550, Course Code: MEC 11022021
Human Trafficking Awareness for Dental Professionals

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Speaker
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Andrea Carpenter BS MA
Andrea R. Carpenter has worked in the dental industry for over 8 years as an Office Manager and HR Director for large group practices, and currently serves as the Chief Operating Officer for Compliance Training Partners. Her role in the organization is to assist dental and medical professionals across the United States achieve compliance with HIPAA, OSHA, infection control, safety and other regulatory required training.
She is a graduate of the University of Michigan with a Bachelor of Science in Biopsychology, Cognition and Neuroscience, as well as a master’s degree in Organizational Leadership from Gonzaga University. In addition, Andrea is an authorized OSHA Outreach Trainer, with special emphasis on compliance for dental and medical facilities.
This course is offered in a virtual, live webinar format. Participants must attend the live course during the scheduled date and time. This course is not going to be recorded or shared for on-demand viewing. Seats are limited.
Tuition is priced per person, not per office. Connect Members receive 50% off tuition which will be automatically applied at check out.
It is estimated that 2.5 million individuals become victims of human trafficking a year. This required course educates all dental team members on how to identify and support patients that are victims of human trafficking.
Course Objectives:
- – Recognize the different kinds of human trafficking and the warning signs
- – Establish techniques for the screening and identification of human trafficking
- – Identify resources for health care personnel to report trafficking and provide support to suspected victims
This course was created to meet the requirements by the state of Michigan for Human Trafficking training for license renewal.
- Course Details: 2 Lecture CE Credits, AGD Subject Code: 166, Course Code: MEC 11092021